Return Policy

At JS Gems, we want you to be completely satisfied with your purchase. If something isn’t right, here’s how our return process works:

1. Return Eligibility

You may request a return within 7 days of delivery.
The item must be unused, unworn, and in its original packaging, with all tags, certificates, and accessories present.
Customised, engraved or resized gemstones/jewellery are not eligible for return unless they arrive defective or damaged.

2. How to Initiate a Return

Send an email to support@jsgems.in or call +91 72047 36365 within the 7-day window, quoting your Order ID and reason for return.
Our team will review your request and if approved, provide you with return instructions.
Pack the item securely in its original box and ship it back using the courier of your choice (unless advised otherwise).

3. Return Shipping Costs

You are responsible for the cost of return shipping unless the item was received defective, damaged or incorrect.
Please retain courier tracking information until your return is completed.

4. Inspection & Restocking

After we receive the returned item, we will inspect it to confirm it meets the return eligibility criteria.
If the item is found to be used, worn, missing parts, or not in original condition, we reserve the right to reject the return.

5. Refund or Exchange

If your return is approved, we will notify you and process the refund or exchange.
Refunds will be credited to your original payment method within 5–7 business days of approval.
Shipping and handling charges are non-refundable unless the item was shipped in error or is defective.

6. Non-Returnable Items

The following items cannot be returned:

Customised, engraved or resized gemstones/jewellery (unless defective).
Clearance or promotional-sale items marked “Final Sale”.
Gift cards or vouchers.

7. Damaged or Incorrect Items

If you received an item that is damaged, defective or different from what you ordered:

Report to us within 48 hours of delivery with photographs or video evidence.
We will arrange for a replacement or full refund (including original shipping cost) based on your preference and product availability.

8. Contact Us

If you have questions about returning an item or about our policy, please contact us:
Email: support@jsgems.in
Phone: +91 72047 36365
Address: #2 Basement Floor Muneshwara Nagar R k Layout Opp Kotak Bank Padmanabha Nagar Bengaluru 560061