Refund Policy

At JS Gems, your satisfaction is our top priority. We take great care in delivering premium-quality gemstones and jewelry. If, for any reason, you’re not fully satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
You have reported the issue within 48 hours of receiving the order.
The item is unused, unworn, and in its original packaging with all certificates and tags intact.

Note: Customized or engraved products are non-refundable, except in the case of damage or manufacturing defects.

2. Refund Process

To initiate a refund:

Contact us at support@jsgems.in / +91 72047 36365 within 48 hours of receiving your order.
Provide your Order ID, reason for return, and unboxing images/videos as proof.
Once approved, return the item safely packed through a reliable courier service.

Refunds will be initiated only after we receive and inspect the returned item.

3. Refund Timeline

Approved refunds will be processed within 5–7 business days after inspection.
Refunds will be credited to your original payment method (Bank/UPI/Card).
Shipping and handling charges are non-refundable.

4. Non-Refundable Items

Refunds are not applicable for:

Custom-made or engraved gemstones/jewelry.
Products purchased during special promotions or clearance sales.
Digital gift cards or vouchers.

5. Damaged or Wrong Product

If you receive a damaged or incorrect item, please contact us immediately with proof. We’ll offer a replacement or full refund, depending on your preference and product availability.

6. Need Assistance?

Our support team is always ready to help. For refund queries or assistance, reach us at:
Email: support@jsgems.in
Phone: +91 72047 36365
Address: #2 Basement Floor Muneshwara Nagar R k Layout Opp Kotak Bank Padmanabha Nagar Bengaluru 560061